Return Policy

Return Policy

We want you to be completely satisfied with your purchase from LoomaLoom. If you are not, we offer a 30-day return policy to ensure your peace of mind. Please take a moment to review the terms and conditions of our return policy:

Return Eligibility:

  • You may return any unused and undamaged item within 30 days of the purchase date.

  • The item must be in its original packaging, including all tags and labels.

  • Personalized or custom-made items are not eligible for return, unless there is a defect or error on our part.

Initiating a Return:

To initiate a return, please follow these steps:

  1. Contact our customer service team to request a return authorization.

  2. Provide your order number, the reason for the return, and any relevant details.

  3. You will receive instructions on how to return the item, including the return address.

Return Shipping:

  • You are responsible for the cost of return shipping, unless the return is due to a defect or error on our part.

  • We recommend using a trackable and insured shipping method to ensure the safe return of the item.

Refunds:

  • Refunds will be processed within 7-10 business days of receiving the returned item.

  • The refund will be issued to the original payment method used for the purchase.

Exchanges:

  • If you would like to exchange an item for a different size or color, please contact our customer service team to arrange the exchange.

Damaged or Defective Items:

  • If the item you receive is damaged or defective, please contact our customer service team immediately. We will arrange for a replacement or refund as appropriate.

Contact Us:

If you have any questions or concerns regarding our return policy, please reach out to us. We are here to assist you and ensure a hassle-free return process.

Thank you for choosing LoomaLoom. We appreciate your business and strive to provide the best shopping experience possible.

 

img

Added to cart successfully!